Today I deciced to go to Vons after going to the bank.

I usually go to the Vons on California Ave in Pasadena. It’s close to the freeway onramp and a clean store.

I bought a few items. They had Turkey Store ground meat for $1.99 with coupon. No limit!

I did my shopping and went to check out and all the checkers appeared to be busy except for the 15 items or less checker, Sheila(was her name).  She seemed pissed about something. I asked her., I think I have a few items over 15, is that ok? Nobody was in line after me for several minutes. Anyway, I was getting attitude from Sheila, for some reason.  The first issue was she knew I had several items with the Vons Card savings, she didn’t even ask me. I swipped my credit card and then she gave me a total, I said what about my Vons Card, she was like that’s a problem, I have to do it after. Anyway, she completed the transaction and then proceed to get me a refund for the vons card savings.  And kinda shoved it at me.  No greeting, nothing. I left pretty upset with this experience. You don’t work in retail to treat customers disrespectfully like this.  Sheila you need to leave your problems at home or find another line of work.

In the future when going to this store, I will be avoiding Sheila. She can have her open lane, maybe that’s why nobody was in her lane….

If you have a problem with a Vons checker or other employee do not hesitate to contact Vons. Vons customer service will get back to you.  They want to know about your experiences at Vons.

You can also call Customer Service at 1-877-SAFEWAY (In the US) or at 1-800-SAFEWAY (In Canada) to get your information updated.

Vons Customer Service Center (877-723-3929) can answer general questions regarding the eScrip program, dispute spending, and resolve any Club Card issues.

You can also use the online customer service form.

As a follow-up to my letter to Vons regarding my checker experience at the Pasadena Vons on California.

Dear Mr. Caballero:

Thank you for your recent correspondence regarding the unpleasant experience you had at your local Vons store.

You expressed your concern regarding the quality of service provided by our associate, Sheila, at the checkstand. We sincerely apologize for any inconvenience you have encountered. It is not our intention to upset our valued customers, but to provide them with excellent customer service. We continuously weigh options to provide the best shopping experience for our customers.

Your comments are important to us and will be forwarded to the Store Manager for further review. Thank you again for your valuable feedback.

If you would like to discuss this further, please reply to this email or call our toll free number at 1-877-723-3929 and reference contact I.D. 14009596. One of our associates will be happy to assist you.

We appreciate your business and look forward to seeing you soon. Thank you for shopping at Vons.

Sincerely,

Alicia Sanders
Customer Service Center