Monthly Archives: January 2011
Jan 31 2011
Santa Anita Food Truck Festival Pictures and Review

Enjoy some pictures from the 2011 First Annual Food Truck Festival held at Santa Anita Race Track in Arcadia, CA

The Food Truck Festival was held January 29, 2011, from 11am-4:30pm.
There was a beer garden and several dozen food trucks.

Long lines
Long waits
Food ran out of many trucks
Too many people and tickets sold(way too many), estimated 1o,000, probably more with all the people from the track that didn’t know about it and wanted to get in.
The majority of people would probably not go back again, unless there was some sort of credit.

Nice day
First festival, so we can expect better organization for the second, with all the feedback we provide.

Everyone is going to be keeping an eye on the Union Station Food Truck Festival TruckItFest, to see how it goes.

Recommendations: Limit offerings of each truck to speciality items that can be prepared quickly.
perhaps implement food tickets, i.e. worth $2 each for purchasing food truck items, those tickets can then be redeemed by the food trucks for purchases made at their trucks.
even with 100 people in line a food truck should be able to deliver all the food to those people within 1 hour.

The art of food truck festivals is something that is developing, there is no perfect science, and we will see them develop if they are to continue, people will always be attracted to food trucks as the trend has been escalating in popularity in past years.
Upcoming events like the Union Station festival taking place in March, we hope will learn to optimize from what we are seeing at other events, organizers are looking to make money, but at what cost? Will people go back or complain loudly if they have a bad time? I would say that limiting the # to something reasonable so that you never have more than 20-30 people in any one line is key, once you hit 100+ people in a line you have a serious problem and that needs to be dealt with quickly, because someone or many people will be disappointed.


One of the quotes:

“Ticket sales are unbelievable. Every six hours we’re selling 500 hundred tickets,” Quinn said enthusiastically.

Apparently they didn’t have a limit?


If you want to reach one of the organizers of the event:

I sent off a scathing email to the Santa Anita Racetrack regarding the food truck festival and I encourage you to offer feedback to

Chris Quinn Director of Sales – Santa Anita Park  Phone: 626.574.6403 – Mobile: 310.505.2287 – Fax: 626.821.1555

Chris Quinn is Director of Sales with Santa Anita and one of the organizers along with Josh Hiller co-owns Road Stove, a company that owns and leases many of the food trucks participating.

Josh Hiller 310-TruckMe  (310-878-2563)

Jan 31 2011
Chase Bank Online Banking Mortgage Customer Experience
Here’s the latest response this morning from Chase regarding my online payment problems, where a payment had been scheduled and it was reset and disappeared. Isn’t the automatic payments supposed to be set and forget except to watch it once a month. Now with Chase I have to manually make each payment and make sure it went through because now auto payments don’t work, and manual payment settings could be lost or reset. The crazy story continues. I hope someone exposes Chase for their bug laden online system.  I’m tired of hear their excuses.
Dear Victor:

I am writing in response to your Internet inquiry to Chase
about your home mortgage loan.

On xxxx, we received and appliedxxx as
your January 2011 payment, effective xxx.

Your mortgage payments are due on the first of the month,
and are considered late on the second. However, you have
15 days from the due date to make your payment without
paying a penalty. If we receive your payment by the 16th
of the month, we will not assess a late charge.

If the 16th falls on a Sunday or a holiday, the late
charge date moves to the next business day, and late
charges are applied after cash processing on that day.

We offer the following payment options:

1. FastPay (Check-by-Phone)
2. Western Union Quick Collect
3. Chase Branch
4. Autocharge (Automatic Debit)
5. Chase Online Banking
6. Check or Money Order

If you want additional information about any of the
payment methods listed above, please e-mail us again with
your request.

We have forwarded your inquiry to Chase Online, however,
if you require immediate assistance, please call Chase
Online Banking directly at 1-877-242-7372. Our
representatives are available to assist you 24 hours a
day, seven days a week.

If Chase does not receive your mortgage payment by the due
date, your loan will eventually become active in the
Collections Department’s system. The Collections
Department will try to contact you, either by an
auto-dialer or a collector, to bring the loan current
early in the month or to make payment arrangements.

Although you may have a payment scheduled through Chase
Online, the account is still considered past due until
those funds are received and applied by Chase. If you
want Chase to stop collection calls, you must send a
written request (also called a Cease and Desist letter),
including the following:

– Loan number
– Property address
– Mailing address
– Phone number (s) they want Chase not to call
– Your signature

Please mail the Cease and Desist letter to the Collections
Department at:

Attn: Collections Department
Mail Code: OH4-7356
3415 Vision Drive
Columbus, OH 43219-6009
Fax: 1-614-422-7912

Chase’s goal is to provide the highest level of quality
service. If you have questions about your mortgage,
please contact Customer Care at 1-800-848-9136.

We appreciate your business and value our relationship
with you.

Thank you,

Larry Thode
Vice President
Customer Care

You still don’t get it. Your system failed, and you continue to deny there’s a problem with your systems. Not only has customer service failed miserably but your online system is defective and does not work as I was promised by representatives from your company.
Please provide me with the name and number of the President of Customer Services and Operations so I can take this up with someone who perhaps cares about fixing a bad customer experience with Chase.

You still don’t get it. Your system failed, and you continue to deny there’s a problem with your systems. Not only has customer service failed miserably but your online system is defective and does not work as I was promised by representatives from your company.Please provide me with the name and number of the President of Customer Services and Operations so I can take this up with someone who perhaps cares about fixing a bad customer experience with Chase.

Jan 30 2011
CleanTech Career Night February 1, 2011

CleanTech Career Night

CleanTech Career Night. Cleantech LA. Cleantech Career Night is a collaboration between Caltech, UCLA, USC, and CleanTech LA with the goal of connecting LA´s brightest business and engineering students with leading clean technology companies. Following a hosted reception and short welcoming remarks, each presenting employer will provide a two-minute introduction about their company, their available positions and what they look for in good candidates. Students will then have an opportunity to move between company representatives´ tables to learn more about specific companies and their opportunities.

Date: February 1, 2011

Time: 6:00 p.m.

Davidson Conference Center

3415 S Figueroa St

Los Angeles, CA,

more info:

Jan 30 2011
Visa Gift Cards Problems Tips, stores not accepting?

Visa has been experiencing many complaints from people with gift cards from Visa that cannot use the remaining balance on cards.

The company also has setup a special toll-free number which will connect customers having problems directly with a live person. That number is 877-770-6406.

Credit Union Nation
Dr. Manning

Jan 30 2011
Rehearsal Studio Directory

Are you looking for your next place to rehearse?

There are two comprehensive directories on the internet that are updated and list studios around the country.

The first one is available at Hothouse Studios,  Hothouse Rehearsal Studio Directory

The second is available at Music Nomand Open Studio Directory

We would would love to hear from you regarding which directory you have used and which one you prefer.

Jan 30 2011
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Jan 30 2011
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Jan 30 2011
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Jan 30 2011
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Jan 29 2011
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