This is an open letter to the customer relations folks at Dell as well as to investor relations, and the general public at large.

I’ve owned and purchased from Dell for many years. The computer I am writing on is a Dell Latitude D610 that I was attempting to replace with a new Dell Inspiron N4010. About a month ago now I purchased the Inspiron N4010 online and it arrived about week later.
To my dismay the system would not do basic Windows 7 Updates. I emailed, chatted, facebooked, googled, twittered, and got a response on twittter with some links from @dellcares, none of those worked. Then I attempted to speak with someone via the phone, which is not the best idea of you are calling a support center in India, nobody speaks clearly, and the quality of the phone connections are horrible, echo and static.
It is now three weeks later. I have a system that will not do basic system updates. I have received a replacement hard drive that doesn’t work, because it has the same problem.
Apparently someone at Dell felt that this problem could be resolved by reinstalling the System, which I have done numerous times using the recovery partition to restore, and that didn’t work either.
I have a DVD which is for Home Premium, but I purchased the system with Professional.
Regardless, why should I have to spend countless hours “fixing” something that should have never been this way to start with.
And one of the reps had the gall to tell me that “you got such a great deal” that’s part of getting a good deal?
If this is they way Dell is treating customers, then they have a serious serious problem. From the searches I did online this is not an isolated incident.
The latest is that my “request” for a replacement computer has been denied. So I asked the rep, put in a request for a refund, return. You have LOST a longtime customer. Why would Dell treat customers this way? Maybe it doesn’t know any better?