AT&T posted a letter on Facebook earlier today and the postings/comments have been fast and furious, unfortunately you have to “like” AT&T to post a comment.
Facebook should add a different status, i.e. comment without liking..?
Anyway, so many people have been affected by the lack of attention by AT&T to their network and stability.
Yesterday I had an instance where I had full bars, with 3G, and tried no less than 10, yes 10 times to make a call, until I gave up and waited.
These are the kinds of experiences that will cause users to cancel and deal with the consequences, does AT&T think they can charge a user who cancels for lack of service. I hear and read all the stories, people trying to dial 911 and they have no service.
Today I called to cancel with AT&T Wireless, and spoke to a representative who seemed to at least have some sense of what was going on after reviewing my case.
To me it is crazy that I have tried so many times to express how bad AT&T wireless service is, in fact it is inferior to my experience with T-Mobile.
Customer Service from AT&T is hit and miss, just hang up and dial again if you get someone that either doesn’t seem to understand what you need, that you are a valuable customer.
There’s really no special number for you to call, the best option is to call to cancel, and you should get someone pretty quick.
Anyway, I am waiting to hear back from someone at AT&T. Let’s see what happens.
Wow. I felt like when I talked to AT&T, I was the only one having troubles. Anyway, my saga continues, no microcell, yet others get them, ten attempts to make calls with full bars, and I pay premium for this. AT&T has the worse service. Now talk about customer service, a whole other nightmare, you can’t even get a person to call you back, it is nearly impossible to talk to the same person, even in the “customer care”, MANY store employees are RUDE and ARROGANT! I’ve had it AT&T today I called to cancel!
Here’s the letter that started it all. If anyone has the text version, I would like to see it and post it here as well.
Go here and see for yourself:
This is the latest on the post:
Hey fans, we know many of you received an email today with information about our wireless network. We’re glad so many of you visited our page and we look forward to sharing more local network updates with you soon. We’re responding to your posts as quickly as we can and appreciate your patience!
