I just got off the phone with a support rep who like many support representatives in the technology space will do just about anything to blame the customer and everything but their product for a problem. I went into this situation hoping for the best outcome, and very disappointed at the way I was treated as a customer.

For instance I purchased an MSI N210 D512D2 video card PCI Express and I want to get it to work on an HP Pavilion a1320n.

I tried the card and it fits, then I boot the computer with the monitor plugged into the display and I get the bios boot screen, which it doesn’t get past.

I called MSI support at Support Phone: 1-626-913-0828 which actually isn’t the support line, use (626) 271-1004, and press 1.

The first rep was fine, asked if I had upgraded the BIOS, which I had not, so I proceeded to do that, and upgraded a few other firmware items. Then rebooted and tried again, and the card does not work. I get to the BIOS screen and no luck.

What is really disappointed is that when I called back, the rep did not want to support the situation, that the card is the only thing they support. So if the card doesn’t work in the computer and I don’t get to the desktop, IT DOESN”T WORK!

If the video gets stuck at the BIOS screen then IT DOESN”T WORK!

So I asked to speak with the support supervisor/manager and I got put on hold, he came back a few minutes later and said the manager was on the line, then he hung up on me. Not good customer support.

Should I share this with everyone? Yes, because it was not a pleasant experience to speak with someone that basically was refusing to support their product.

I have an HP with a PCI Express slot, which the card fits into. I just can’t get it to boot past the BIOS screen.

I am now returning the card to Newegg and refuse to buy an MSI product in the future because of this incident.

MSI rethink how you treat customers.