Dear Site Owner,
(mt) Media Temple would like to notify you and the Contacts on your account of an upcoming emergency maintenance that will affect one of your hosting related services.
DATE/TIME WINDOW:
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Monday, January 26th 2009 10:00 PM PT – 2:00 AM PT Tuesday, January 27th 2009
To see when this maintenance window will occur in a different timezone please click here: https://mediatemple.net/go/date/0901262200
PER-CUSTOMER IMPACT:
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Approximately 90 minutes
AFFECTED RESOURCES:
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(gs) Storage Segment #04 on (gs) Cluster #01
If you are receiving this notification you are part of the affected service group.
MAINTENANCE ACTION:
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Engineers will be performing emergency hardware maintenance on a storage segment of (gs) Cluster #01 later tonight. Customers should prepare for a disruption of web, FTP, email, and other associated services. We estimate that approximately 90 minutes of this maintenance window will result in actual service unavailability.
We will be upgrading a component of the (gs) Storage Subsystem to use a newer hardware revision. This is being done to address a known issue with the current hardware resource. Our Storage Vendor and (mt) Engineers have both concluded that this action will improve overall stability and performance levels, as well as to address an issue that occurred earlier today which resulted in a widespread service disruption for customers on Cluster.1. This was covered throughout the day on our System Status weblog section: https://weblog.mediatemple.net/weblog/category/system-incidents/2009-01-26-cluster1-availability/
As this change is managed entirely by us, you will not need to make any software or configuration modifications on your end. We have performed this same maintenance action in the past on several other storage resources with positive results.
This preventative maintenance action is a necessary and vital task that will ensure the long term uptime and reliability of your server. Should you have any questions regarding this scheduled maintenance please open a support request inside the (mt) AccountCenter at the following URL: https://ac.mediatemple.net/
Regards,
(mt) Media Temple, Inc
Hosting Operations
8520 National Blvd.
Building A
Culver City, CA 90232
<24/7 toll-free>: 877-578-4000
<24/7 international>: +1-310-841-5500
www.mediatemple.net
