Yahoo Search and Microsoft AdCenter Make the move
Update: so as of this morning, I have two accounts, both are on credit hold, because the credit card expired, or the charge was not going through. If this happens with Yahoo or Google, it is easy to fix. With adCenter, you have to create a new account??? This just doesn’t seem right. I brought this up to several adCenter reps at a conference over a year ago, and nobody ever got back to me.
Just got off the phone with the adcenter support folks, talked to the rep and then a supervisor ( Tom Detko), Tom was kinda arrogant and rude about how to handle the situation. Basically, telling me he didn’t care if the lost me as an account, that I would have to create a new account, tuff. Crazy. I told him I would not create another account and that Microsoft/Yahoo would not have a customer.
What is wrong with companies and the horrible customer service. You want my money? Then you have to make it easy. This is why Google AdWords is successful, because they make it easy to transact, no grief, no having to create new accounts if your credit card doesn’t go through, etc..
Microsoft, you still have a lot to learn from Google.
I just sent a tweet to the @adcenter account, lets see how long it takes to get a response.
Received a postcard earlier this week to make the transition from Yahoo Search to adCenter.
More details on the migration are coming. But apparently you will be able to advertise on both Microsoft platforms and Yahoo sites from what I understand
Yahoo Sponsored Search
As part of the Yahoo! and Microsoft Search Alliance, all Yahoo! Search Marketing advertisers will transition to using the Microsoft Advertising adCenter search application. Once the transition of your Yahoo! account to adCenter is complete, you’ll have one account that will enable you to:
Before you get started, you may wish to review the following information: Why do I have to transition to adCenter?
Will I have to change any of my account settings to use adCenter?
