I am amazed at the types of training that customer service people receive.

Recently I cancelled a couple of TMobile lines and I am so happy I did. I actually am saving money and receiving much better service.

TMobile service is horrible in many areas of Pasadena, Burbank, and Glendale.

Anyway I had ported a number off their system and turned off Easy Pay, as I did not want TMobile to take money from me easily, if you know what I mean.

Later in the month I cancelled another line. Because it was just easier to get a new number with the new carrier.

Anyway, TMobile is arguing with me about when I cancelled the second number. Obviously not good to argue with customers.

In the process I tried to login to my account at TMobile, and the accound was cancelled. How am I supposed to see my balance, and attempt to pay the bill if you turn off my account?  You want to make it hard for me to pay, right TMobile, just like everything else.

TMobile has this automated system calling my home number asking for payment, that they have something important they need to speak with me about. Really!

I have now paid the balance in full, and I never want to receive another call from T-Mobile.

After almost 10 years with TMobile I am so happy to not be dealing with their horrible quality of service and disrespectful customer service reps.

In the low tier service category, TMobile should be beat out by the likes of MetroPCS with their $40 plan.

I put up with the inferior service with TMobile always hearing excuses about their service and that the had “big” plans to do more upgrades. It was all smoke and mirrors.

No More. Lesson learned, don’t put up with low quality of service.

Now I have three lines with another carrier and pay less and receive better service.

There you go TMobile.