Consumer Reports did a survey and…
Customer Service Pet Peeves
1. Can’t get a human on the phone
2. salesperson is rude
3. too many phone steps
4. long wait on hold
5. unhelpful solution

Some of the worse companies…
Walmart
Dell
AT&T

They make it so difficult and they wear you down.

I would like to add TicketMaster to the list of worse customer service. With call centers around the country and varying answers depending on who you speak to.