It has been brought to our attention that a small percentage of our customers have received emails requesting login information from a source claiming to be Media Temple. This is part of a larger attack affecting several large webhosting providers at this time. This is clearly an attempt to retrieve passwords, which we would never solicit via email.

Many of you might ask “How did they get my email address?”.  These email contacts are most likely being pulled from WHOIS data — public information containing details of a domain registration. From this data, the attacker can easily determine the hosting provider. They then simply insert these details into an email “template” before sending them.

If you have responded to an email of this nature, from any company, immediately change your AccountCenter password to protect yourself. If this same password is shared with other accounts please take the appropriate steps to change those as well.

If you are unsure whether you have received such an email please see an example on our weblog at:

https://weblog.mediatemple.net/2010/10/08/important-security-alert/

We would like to reiterate that (mt) Media Temple follows the standard practice of NEVER requesting login information via email. Thank you for your cooperation and please contact us if you have any questions.

Best Regards,
(mt) Media Temple