Here’s another example of a hosting company that loves to throw “TOS” Terms of service at its customers when something isn’t working.
Downtime – credits – Every time BlueHost has problems with their servers and you call and ask for some sort of credit, they say it is not in the terms of service, so basically your site is down and you get no compensation!
Site Backup – other issue I just started research today. If you have over 5 Gigs of files on your account, YOU ARE NOT able to do a full backup of your site, in cpanel. BlueHost will tell you that you can use another tool, etc.. but you are on your own. Had a very disturbing call with George in their tech support. After I explained that yes I want a backup of my site and yes I want to migrate off of BlueHost. Basically I got no support.
They have turned off Full cPanel Back-ups if your account has more then 5 GB of Space Used. They also have a script that removed all backups older then 5 days. In Addition they are now enforcing a file count limit (50,000 inodes).
Here is the paragraph from the terms of service:
“Unlimited Hosting Space. BlueHost.Com does not set arbitrary limits on the amount of disk space a Subscriber can use for the Subscriber’s website, nor does BlueHost.Com charge additional fees based on an increased amount of storage used, provided the Subscriber’s use of storage complies with these Terms. Please note, however, that the BlueHost.Com service is designed to host websites . BlueHost.Com does NOT provide unlimited space for online storage, backups, or archiving of electronic files, documents, log files, etc., and any such prohibited use of the Services will result in the termination of Subscriber’s account, with or without notice.”
So you have a site that is over 5gigs don’t expect to be able to back it up.. wow!
It appears that they are running several custom cPanel Scripts which may be the reason that that transfers are failing.
I am keeping my promise that I will not tolerate this type of treatment of any hosting company. Companies need to learn from this. I have been through several hosting companies, IPowerWeb, one of the worse, StartLogic, also bad, and now BlueHost is following the footsteps of others.
