As part of ongoing service enhancements to provide you with a better Internet experience, we have changed the process for resetting your account password, making it simpler and more convenient.

This email is for information purposes only. No action is required at this time.

What’s Changing?

You have two passwords that you use with your AT&T High Speed Internet service:

1. Your primary account password used to access your email, att.net home page, and account management features.
2. Your DSL network password used by your modem/gateway to connect to the DSL network.

Previously, both passwords were required to match. If you changed your primary account password you also had to change the network password on your modem/gateway, or else your Internet service would be disrupted until the network password was changed on the modem/gateway.

To make it easier for you to update your account password and avoid confusion or connectivity issues, we have improved the process so that you no longer need to reset your DSL network password when you change your primary account password. You will be able to change your account or email password at any time, and as often as you like, without changing your network password by visiting our Online Help site at www.att.net/AccountPasswordReset

Online Help (Sample Screen)

What do I need to do?

Although no action is necessary at this time, it is important for you to take note of this change.

If you wish to change your DSL network password at any time in the future, you can get more information by visiting our Online Help site at www.att.net/NetworkPasswordReset.

We hope that this change will offer you more convenience and that you continue to enjoy your AT&T High Speed Internet service.

Thank you for using AT&T!

Sincerely,

Your AT&T High Speed Internet Customer Care Team