Dear Advertiser,

We’re sorry to hear that you’re experiencing difficulties with your
AdWords account.

Our system has detected unauthorized access to your account. As a
precaution, we’ve temporarily suspended your account while we investigate
this matter. Once our Specialists have completed the investigation, we’ll
reactivate your account and reimburse you for any costs accrued due to the
unauthorized access. We’ll email you within three business days with the
results of our investigation.

In the meantime, please follow these important steps to protect your
account:

1. Check your computer for malware and viruses.

2. Change the password for your AdWords account.

3. For added security, change your Google Account email address by
following the steps at
https://adwords.google.com/support/bin/answer.py?answer=24828.

4. Read the “Protecting your account” section below to learn how to
increase your account security in the future.

If you have additional questions on this topic, please reply to this
email. We’ll get back to you within three business days. For other issues,
please contact us through
https://adwords.google.com/support/aw/bin/request.py.

—————————-

Protecting your account

We’ve outlined three common techniques that a criminal could use to obtain
access to your account. Please keep the following techniques in mind in
the future so that you can guard against them:

1. Phishing
2. Malware
3. Unauthorized access

—————————-

1. Phishing

Phishing is an attempt to fraudulently acquire sensitive information, such
as usernames, passwords, or credit card details, by masquerading as a
trustworthy entity. For example, there are reports of phishing emails that
falsely appear to be from adwords-noreply@google.com. These fraudulent
emails ask users to update their billing information, take action on a
disapproved ad, edit their account, or accept new AdWords terms and
conditions. In some cases, the links may lead to websites that install
malware onto your computer.

The Google AdWords team will never send an unsolicited message asking for
your password or other sensitive information by email or through a link.
If you’ve received a phishing email that attempts to fraudulently collect
passwords, credit card numbers, or other sensitive information, please
report it to us immediately by completing the Report Phishing Form at
https://adwords.google.com/support/bin/request.py?ctx=cuffhelp&contact_type=phishing.

Learn more about phishing and how to protect your account at
https://adwords.google.com/support/aw/bin/answer.py?hl=en&answer=93198.

2. Malware

Malware is malicious software that attempts to steal sensitive information
from your computer, send spam, or commit fraud. To protect your computer
from malware, keep your computer’s antivirus, spyware, browser, and
security patches up to date and regularly run system scans. If you need
more information about software that can help detect and remove malware
from your computer, visit
https://www.google.com/support/websearch/bin/answer.py?answer=8091.

3. Unauthorized access

Unauthorized access can occur when your computer is left unattended,
allowing someone to gain access to your computer and make changes to your
account.

For more information about protecting your account, visit
OnGuardOnline.gov. This site provides practical tips from the United
States federal government and the technology industry to help you be on
guard, secure your computer, and protect your personal information against
internet fraud.

Thank you for your patience and understanding while we investigate your
account.

Sincerely,

The Google AdWords Team

———-

This email and the information it contains are confidential and may be
privileged. If you have received this email in error, please notify me
immediately. You should not copy it for any purpose, or disclose its
contents to any other person. Internet communications are not secure and,
therefore, Google does not accept legal responsibility for the contents of
this message as it has been transmitted over a public network. If you
suspect the message may have been intercepted or amended, please contact
us.