Dec 28 2010
AT&T Outages in Los Angeles Rain Related

We are learning that AT&T customers in the Los Angeles area are experiencing troubles due to the recent rains.

AT&T apparently has deployed teams of technicians from Northern California to assist with the outages.

In  cases, phone boxes that house telephone cables have flooded, shorting the circuits. AT&T customers have lost voice and DSL access, preventing any communication — except mobile phone.

Leaving residential and business customers throughout the region without dial tone or internet access.  We have not heard if u-Verse has been affected which would include their video services.

“Our goal is to get everyone back in service,”  “We’re working as quickly as we can. Customers are coming back on line all the time.”

Some customers who called AT&T’s 611 support line were told that technicians would not be available until Jan. 5. I called and was told the same thing, after I had a technician come out and I tried to schedule another tech to come out.

I know I had trouble with my landline receiving calls but it was happening before the rains started.

“We have technicians out there, working around the clock to restore service,” AT&T spokeswoman Debbie Rapoport told City News Service this afternoon.

Verizon is also experiencing troubles:

John Davies with Verizon California — another major local exchange carrier — said a “significant number” of storm-related repair calls had come in, and the company had crews “working night and day” to restore phone service.

“The calls are fairly evenly distributed across our service area,” Davies said. “There are pockets of customers here and there with connectivity issues.”

Verizon handles about 20 percent of the state’s local telephone business, mostly in Riverside, Los Angeles, Orange, Ventura and Santa Barbara counties, according to Davies.

He predicted it would take about two weeks to fix all the storm-related problems.

We will post an update.

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