I’ll start off by saying that I am a fan of Lot18. and refer lots of my friends and blog readers to the service.
That being said their latest move regarding holding and shipping wine and the wording used on their checkout page is somewhat bold and I would guess turns off many customers. If I want to buy a wine and hold it I would wait to buy it unless you are getting such a great deal.
Before this policy went into effect I had order some wine that was delivered by UPS and sat on my front porch in the direct sun for at least 8 hours, it was cooking. Needless to say it doesn’t taste like it was intended. I still two bottles the others I dumped, so I’ll be sure to follow up on this.
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Thank you for your message. We changed the wording on our site just to let members know that heat is a distinct factor when it comes to shipping during the summer. We feel it is important that members are aware of the risks moving forward with placing their orders. If you have any other questions please do not hesitate to contact us.
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Second response:
Thank you for your reply. I will certainly pass on your email to the appropriate parties. I do apologize if your wine was left on your doorstep as we specifically require that orders be signed for before they are released. This is an unfortunate aberration in UPS protocol. If there is anything else I can assist you with please let us know.
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Judge for yourself:
CHECK TO HAVE YOUR WINE HELD UNTIL EARLY FALL WHEN WEATHER PERMITS SAFE DELIVERY.
Please note that wine may be vulnerable to heat damage during severe weather conditions. We encourage you to check the box above if you are concerned about heat damage. If you do not check the box, you assume all risk for any wine damaged by heat.
During the summer months, your wines may be shipped via refrigerated trucks, when available, to your local UPS hub and delivered to your door in a non-temperature controlled delivery truck. It will take an extra 7-10 days for your wines to arrive during summer months. We will email you with tracking information once your wine has shipped.
If you would like to make any changes to your order, please email our Member Service team at service@lot18.com within 24 hours of placing your order.
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