I read the story in the LA Times today by David Lazarus that describes how customers are treated by two large companies, JetBlue and Verizon.

Verizon failed miserably.

JetBlue scored points with me.

So what is really behind poor to horrible customer service? Is it really the script, is it unhappy workers, is it companies not allowing service reps to connect with customers. Are these cases isolated?

I would venture that we have a trend of positive stories on JetBlue and bad experiences about Verizon.

Read the touching story, is being human that hard for companies? Verizon please pay attention as the damage you do with policies can cause long lasting effects.  I for one HAD considered your company for services and now will thing twice based on this and other stories.

The story was just posted and there are already 22 comments. Most of them talking about how bad customer service is, and others chiming in that AT&T is even worse, which I can attest.

read the story here