Feb 8 2009
Experience at Panera Bread Bakery

We showed up 5-10 minutes before closing. The person at the register, a trainer was clearly not interested in taking our order and closing the business. I asked what was available, and basically nothing was available, it wasn’t until one of the guys in the back came out and said we can make what”we” want. The right attitude! The guy in the back was very helpful. The trainer at the front counter was not, not friendly, not helpful. Obviously he was tired or something, but as a trainer I was shocked by the behavior. In these economic times, employees whether trainers or cashiers, should be happy that another customer walked through the doors. Our last order was $16, or next order could be $160+, so if we come in 1 minute before closing, make every effort to serve! Otherwise close at 8:59pm and post that.
I would suggest staying open till 10pm. That was something that surprising to me.

Panera Bread
Cafe 1149
3521 East Foothill Blvd
East Pasadena, CA 91107
Phone: 626.351.8272
Fax: 626.351.1639

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