I am furious. I have been having a serious problem with local channels. This morning between around 7:25am PST, Channel 4 NBC dropped out several times for 15-20 seconds. This is an ongoing problem and is unacceptable. What is being done about this. I am going to cancel my service for lack of ability to delivery basic local channels.

This is the response I received when I filled out the form:

Thank you for your e-mail We have forwarded your inquiry to our e-mail response team.

Our goal is to reply within 24 hours.

If your email requires the attention of a specialist, we will let you know within 24 hours when to expect a final response.

If you are experiencing a technical issue, our customers have the greatest success when they:

• call us at 1-800-531-5000 from home,
• with their remote control in hand AND
• in front of the receiver requiring attention.

You might also check our technical forums at forums.directv.com, where other DIRECTV customers may be able to help resolve your issue.