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Dispatch:

Dear Customer,

Greetings from Dell.

Thank you for your email. Please cofirm if the  defective part replaced by the technician was taken back with him.

If the technician had taken the part with him, please provide us with the date the issue took place , the technician?s name, badge id and contact (phone ) number .

This information would help us locate the return and close the exchange invoice on your account at the earliest.

If otherwise and if you stil have the defective part, please ensure to return the original part back to Dell to close the exchange invoice.

Please let us know if you require any shipping assistance & we will be glad to send you a FedEx label.

If you need any further assistance  you can reach us at 1-866-901-8629, email at US_Warranty_Parts_Return@dell.com, or live chat at https://support.dell.com/WarrantyPartsReturns. Please include your dispatch number, shown above, on all correspondence so that we are able to access your information.

Thank you for choosing Dell.  We appreciate your business and want to make your return experience a pleasant one.

Thanks & regards,
Bindu mani
US Warranty Parts Return
Dell Inc.