Here’s my AT&T conversation with a support rep.
Seems AT&T has some work to do to keep customers. Their speeds are way slower than cable.
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Welcome to AT&T. My name is Arthur. How may I help you today?
Arthur: I will be happy to answer your questions regarding AT&T services. I specialize in setting up new High Speed Internet service and new DirecTV service. To start, could you please tell me what city and state you are located in?
you: pasadena, ca
Arthur: Hello! How may I assist you with your online order?
you: i am confused
you: i have dsl and it is slow I want a faster speed or I may have to cancel and switch to cable modem
you: what can you offer me
Arthur: I would be happy to assist you with AT&T High Speed Internet service online today. First, let me thank you for being a valued AT&T customer.
Arthur: You can upgrade to higher plan for the Internet services.
you: what options do I have
Arthur: Could you tell me which plan for the Internet do you have at this time?
you: and what should I have now? it is confusing
you: HS Pro
you: AT&T HS Pro
you: probably no longer offered, paying $30 per month, used to be $20, so that I am not happy about either
you: AT&T HSI PRO 1 30.00 Service Date: 01/12/10 – 02/11/10 HSI No. 626 585- @sbcglobal.net
you: you still ther?
Arthur: Yes, I am here.
Arthur: One moment while I check that for you for the Internet upgrade.
you: ok
you: i want to make sure I get the best price
Arthur: You can upgrade to the Elite plan for the Internet services.
Arthur: The AT&T High Speed Internet ‘Elite Package’ offers maximum connection speeds up to 6.0Mbps/768Kbps (100 times faster than a normal dial-up) for $35.00 per month.
Arthur: By upgrading to the Elite plan, you will get $20 visa reward card.
you: can you get me the same price?
you: $30 or less
Arthur: I can understand your concern, but the prices for the services cannot be changed at this time.
you: ok. how do I cancel
you: charter is offering me much faster speeds for less
Arthur: As you are looking to cancel the services, you will need to call the customer services.
Arthur: Would you like me to provide you with the number of our customer care department?
you: yes. please need to take care of this asap
Arthur: You can contact our customer service team in California at 1-866-593-0724.
Arthur: Customer Service is available from 8 a.m. to 7 p.m. CST, Monday through Friday. On Saturday, they are available from 9 a.m. to 6 p.m.
you: thanks
Arthur: Do you have anymore questions for me? I would be happy to assist you with them.
you: no
Arthur: Thank you for chatting with AT&T today. It has been a pleasure assisting you. Should you need further assistance today, there is a button you may click on to chat with us again.
