|Dear,I wanted to take this opportunity to thank you for your support of Lot18 throughout 2011. Although we’re more than three weeks into 2012 and most people have lapsed on their resolutions by now, I wanted to tell you about the ironclad resolutions we’ve set for Lot18 in the year ahead.
When Kevin Fortuna and I started building Lot18 in late 2010, we wanted to create a new way of discovering and shopping for wines and gourmet products curated by experts. We wanted our new marketplace to be focused on you, the customer. While we accomplished a lot in 2011, our first full year in business, we fell short on some of our expectations for a simple reason: We didn’t build quite the customer-centric experience we envisioned. You have validated this through your feedback, and it’s now time for us to act on your constructive criticism.
Below are the core issues that you and other customers have identified as in need of immediate improvement. We’re addressing these items now to ensure not only that we meet our goal of becoming the largest marketplace for wine and gourmet products driven by discovery, quality and access, but that you have a reason to remain loyal to Lot18 and to sing our praises.
So without further ado, here’s what you can expect to see in the weeks and months ahead:
Speedier Shipping, Better Service
More Shipping Options
We have several other plans in the works, but these are the ones that you’ve raised as the most important. We’re always eager to receive more feedback, so if you have other ideas or improvements you’d like to see, continue to send us comments at [email protected].
Thank you, and we’re looking forward to making Lot18 an even more enjoyable part of your 2012.
Jan 24 2012
by victorcab on , [ no comment ]