July 17th, 2009 – by Marcelo Calbucci
Sampa is closing its service on August 18, 2009. Like many startups, we tried to change the world but didn’t succeed. We tried to make it easy for people to share personal stories and pictures with friends and family, and although the product worked and we amassed tens of thousands of happy customers we weren’t able to pay the bills to keep the service running.
We feel bad for all the people we disappointed, from our avid customers to our investors, including our families that have actively used the service themselves and supported us during this journey.
If you have a Sampa site, you can export it by signing in and click on the Export Site button. It will include all the important content from your site (blog posts, pictures, family tree, etc.) If you paid for a Premium or Ultimate account and you are eligible for a refund, you’ll receive an email shortly.
Can I export all my website content?
Yes, you can export all the pictures, blog posts, milestones, family tree, guestbook entries, comments and user information. Just go to your site, sign in and click on “Export My Site”.
Can I view all my content on my computer?
Yes, you can extract the Zip file and view all your content.
Can I import into another blog or service?
Some service provide importing tools, but we can’t guarantee it will work or not. Sampa will not provide support with other services.
Where can I create another site?
If you want a baby site we recommend you use TotSites.com. If you want a family site you can use Cozi. If you just want a blog you can use WordPress.
Will you provide any additional support?
No. We’ll not provide any supporting helping with using the exported content or to setup a new site.
Can I get a refund for the amount I paid?
Yes. If you upgraded to Premium or Ultimate you’ll receive an email message on how to get a refund.
Can I keep my custom domain?
Yes. If you purchased a custom domain through Sampa it’s yours. You should have received an email message with information on how to transfer that domain to your own registrar.