For your protection and the safety of your data, we have reset the password on your account. To access your account, you must choose a new, secure password.
This action is being taken proactively and at this time there is no evidence to indicate that your account or data have been compromised. Your backups are safe and your regular backup schedule will continue.
What Happened
As part of our ongoing security monitoring, we recently became aware of unauthorized attempts to access a number of Carbonite accounts. This activity appears to be the result of a third party attacker using compromised email addresses and passwords obtained from other companies that were previously attacked. The attackers then tried to use the stolen information to access Carbonite accounts. Based on our security reviews, there is no evidence to suggest that Carbonite has been hacked or compromised.
What Information Was Involved
While we will continue to monitor and investigate the matter, we have determined that some usernames and passwords are involved. Additionally, for some accounts, other personal information may have been exposed.
What We Are Doing
To ensure the protection of all our customers and the safety of their data, we are requiring all Carbonite customers to reset their login information. Our Customer Care team is standing by to assist anyone who needs additional help. This activity in no way affects existing or scheduled backups. Files are still being safely backed up.
In addition to our existing monitoring practices, we will be rolling out additional security measures to protect your account, including increased security review and two-factor authentication [which we strongly encourage you to use].
What You Should Do
Use the link above to reset your password. We highly recommend using “strong” unique passwords for Carbonite and all online accounts. Learn more about strong passwords at www.carbonite.com/safety. If you use the same or similar passwords on other online services, we recommend that you set new passwords on those accounts as well.
For more information please contact Customer Care at https://support.carbonite.com/.
Carbonite Customer Care
