Mar 22 2012
What Happens When You Make a Mistake With A Bank? @citibank

What Happens When You Make an Mistake With With A Bank?
I have a situation I will be testing out today.
Last year my bank made a major mistake on my account, basically someone wrote a check and it bounced and it was charged to my account along with the amount of the check. No idea how it happened, but the bank admitted the error and claimed it was resolved. Well earlier this month when I tried to use the “new” digital deposit feature, my account had a flag that prevented me from using the deposit feature. I called the bank and they basically said, tough luck. I didn’t settle for that answer.
Anyway, now I have a situation where I thought I had made a transfer to an account that I was writing a check, and apparently the transfer did not go through. So the check bounced, I was charged $34 and had to fix it with the payee. Now I am wondering, with this situation will the bank issue a courtesy credit or will they say tough?

What do you think?

The bank is Citibank.

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