My review of Picasso cafe experience.

Watch out for the hours on this place. They also have expired coupons on their site. The staff at the location are not very friend. Gave my parents a Groupon I had purchased and they went by and the place was open, but they where refused service and told that the Groupon was no good. Even though today was the last day.  Also, an fyi for Picasso’s the Groupon is still good for the price paid. I don’t care how good your food is if you don’t treat customers with respect you will fail.

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Their response:

Good afternoon Victor,

Thank you for your business review of us on Yelp and for your feedback.  We also appreciate your purchase of our Groupon Coupon.  We take our business very seriously, and have a very high regarded reputation in our community for over 20 years.  I understand you came in after hours on Monday(around 4pm or so) and were denied usage of your Groupon because we were closed.  Our hours are Monday-Friday, from 7am-2:30pm.  If you would like to give us another chance, we would be happy to honor your Groupon for the full value with no expiration date due to any inconvenience we may have cause you.  If possible, please call me personally or send me an email when you are planning to visit next, and we will make accommodations for a private table reservation and tableside service for your next visit.  We want you to know we value you and your parents, and hope you will consider leaving a more favorable review after your next visit.  Thank you for your time, and I look forward to meeting you in the near future.  Please do not hesitate to contact me direct, or my assistant Christy Juarez, with any further questions, comments, or feedback you may have.

Sincerely,
Marissa DeRosa, Owner &
Executive Vice President, Marketing
626-969-6100 direct line
marissa@picassoscafe.com
christyj@picassoscafe.com

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My response:

Hi Marissa,

Thanks for email. I appreciate your offer and response.

It is difficult for me to make it during the hours that you are open. But I will let my parents know and have them call and see if they can make it back over.

Thank you so much.

Regards,
Victor