DSL Service Pricing

Update: Call the number below and tell them you want to cancel then when they ask why, tell them it is because they are offering new customers the better price, $19.95 for a service that you are paying $40 for, they will then make the adjustment to the account, it will take a few days and for some reason the billing will take two months to update, go figure. It is a 12 month agreement. They don’t want to loose customers, so they are making these amends. I was ready to cancel and use Charter Cable Modem service, because it screams, super fast with the Docsis 3.

So I knocked over $10 off my monthly bill with AT&T with a simple call.

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So today I started seeing AT&T advertising a special for their AT&T
DSL Elite Service, basically their fastest service with UP TO 6mb down and 512k up. The “special” is only available to “NEW” customers and the price is $19.95. If you are an existing customer the price is $40!!!

DSL Elite
As low as
$19.95
per month*

Regular price $40/mo. New DSL customers only. Downstream up to 6.0 Mbps.
Learn More

Here’s the link with the specials.

AT&T High Speed Internet

Call us at 1-800-288-2020

• Monday through Friday: 8 am to 6 pm PT
• Saturday: Closed
• Automated service 24 hours a day, 7 days a week

Right now I am paying over $30 for the Pro service and that is too expensive and that is being offered to “NEW” customers for $14.95.

AT&T when will you learn that you need to be fair to existing customers or you will loose them, perhaps you really don’t care.

I am so close to start dropping services.
AT&T Wireless iPhones – iPhone service from AT&T in the Pasadena area leaves a lot to be desired. Lots of dropped calls, no service, horrible.
AT&T DSL Service – slow service I get about 3mb down, if I am lucky and 400k up if I am lucky.
AT&T Home Phone Service – really don’t need it anymore as long as I have a reliable mobile phone, which AT&T fails at delivering.

I’ve been strung along waiting for the Microcell. After being told that it would be available at the Pasadena Hasting’s Ranch Store, basically lied to and then ridiculed by store staff, not happy about that experience to say the least.
Anyway, now it appears you have a more serious problem as some people in some states are being offered the microcell if the threaten to cancel their service others are not able to buy, others are having horrible experiences with it.

I guess the only way AT&T will pay attention is when people like myself stop putting up with your crappy service and horrible customer service. You are about to loose at least a few customers for your arrogant and complete disregard for customers, in particular one who has been loyal for over 25 years, back form the ISDN and dialup days. I have been a $300+ RPU (revenue per user) account as a home residential user. That’s nothing to sneeze at.

You better start paying attention to your existing customers, and improve your service.