If you are like me you have experienced the many layers at AT&T in trying to get someone to hear your complaints or getting help.
After much complaining online and over the phone, I received a call from AT&T office of the president for my most recent landline issue. Gary the rep I spoke to was very knowledgeable and provided me with the number I could use if I was to ever have troubles with my line and could not resolve.
Thanks Gary. (800) 791-6661
This led me to ask if the same type of group exists for the AT&T wireless AT&T mobility group, and apparently there is. They can be reached at (800) 498-1912. I will be calling them to see how they can help with my ongoing wireless issues in the Pasadena/Glendale/Burbank areas. Pasadena has long been a problem with dropped calls and no service, even after there was a new tower that was supposed to go up in October 2010. This made no difference.
Updated: Contact AT&T CEO, Randall Stephenson
Update: The phone number provided as a direct number to his secretary (210-351-5401) is no longer in service. However, the alternate phone number to headquarters is correct. You no longer press 3 though. You press “6” to get to the executive offices, then it’ll give you options to enter based on whether you’re calling about phone, wireless, television, etc.
Randall Stephenson, AT&T CEO
phone: 210-351-5401 (direct to his secretary – no longer in server, looking for a replacement), AT&T must have disconnected this line.
alternate phone: 210-821-4105
(headquarters, press 6 for executive offices, options for service you are calling about. Ask for Mr. Stephenson’s office and see if anyone can help)
175 E. Houston
San Antonio, TX 78205
Taken from another posting online regarding the Office of the President from AT&T Wireless/Mobility