Dec 28 2010
AT&T Customer Relations Office of President

If you are like me you have experienced the many layers at AT&T in trying to get someone to hear your complaints or getting help.

After much complaining online and over the phone, I received a call from AT&T office of the president for my most recent landline issue. Gary the rep I spoke to was very knowledgeable and provided me with the number I could use if I was to ever have troubles with my line and could not resolve.

Thanks Gary. (800) 791-6661

This led me to ask if the same type of group exists for the AT&T wireless AT&T mobility group, and apparently there is.  They can be reached at (800) 498-1912. I will be calling them to see how they can help with my ongoing wireless issues in the Pasadena/Glendale/Burbank areas.   Pasadena has long been a problem with dropped calls and no service, even after there was a new tower that was supposed to go up in October 2010. This made no difference.

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Updated: Contact AT&T CEO, Randall Stephenson

Update: The phone number provided as a direct number to his secretary (210-351-5401) is no longer in service. However, the alternate phone number to headquarters is correct. You no longer press 3 though. You press “6” to get to the executive offices, then it’ll give you options to enter based on whether you’re calling about phone, wireless, television, etc.

Randall Stephenson, AT&T CEO
rs2982@att.com (direct)
randall.stephenson@att.com
phone: 210-351-5401 (direct to his secretary – no longer in server, looking for a replacement), AT&T must have disconnected this line.
fax 210-351-3553
alternate phone: 210-821-4105
(headquarters, press 6 for executive offices, options for service you are calling about. Ask for Mr. Stephenson’s office and see if anyone can help)
175 E. Houston
San Antonio, TX 78205

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Taken from another posting online regarding the Office of the President from AT&T Wireless/Mobility

For anyone still reading this here is another name number and extension from at&t office of the president. I spoke to this person within the last month so I know it’s good number.

He helped me smooth over my at&t issue with my iPhone recently and I’m very happy with the results. This guy gets things done!

Kevin Hicks

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Here’s some other links to stories that others have experienced with AT&T:

http://www.jondale.com/thelostart/2008/07/an-open-letter.html
at&t office of the president

http://www.jondale.com/blog/2008/07/why-we-love-zap.html
800-498-1912 x 47144

If you’re not getting anywhere with lower-level customer-service reps, you can try calling your regional Cingular/AT&T Office of the President. These people have a great deal of discretion and can sometimes resolve problems. But please be aware there are numerous reports in the main Free2Go thread and on other online sites of Office of the President reps lying to customers or refusing to be of assistance. So, it’s important to take good notes and to get whatever you can in writing. I’d advise that you correspond with them by e-mail whenever possible.

If you’ve had dealings with an Office of the President employee, you can provide valuable help here by contributing to this list. If you’ll PM me with the person’s name, location, phone number, e-mail address and any other relevant info, I’ll add it to this list. I won’t reveal your identity or provide details about who contributed what. The list below has been compiled from responses I’ve received to a PM I recently sent FatWallet regulars and from other online sources.

Under each region, I’ve first listed all the telephone numbers for that office and have then have linked each employee with the number by which the contributor reached that individual. (Please note that the names of the regions either came from what I was told by the contributor or were my own best guess. They may not be entirely accurate, so it’d be wise to ask when you call if your state falls under that office’s jurisdiction.)
Northeast
1-866-220-8446
Fax: 1-866-293-5105
Mailing address: Office of the President, 17000 Cantrell Road, Little Rock, AK 72223

Ray Armstrong (contributor did not have telephone number)
Roslyn Young, 1-866-220-8446, roslyn.young@cingular.com

South
1-877-734-0766
1-800-947-5096 (unverified)

Denise Carr, 1-877-734-0766
Mark Kendall, 1-877-734-0766.
Susan Lacy, 1-877-734-0766, ext. 6535 (contributor cautions that this listing may not be current)

West
1-800-498-1912
1-866-894-2464 (unverified)
Mailing address: Office of the President, P.O. Box 269077, Sacramento, CA 95826

Carrolyn Ayson, 800-498-1912, ext. 50188
Chenell Cummings
Melissa Dillard, 1-800-498-1912
Rebecca Kilby, 1-800-498-1912
Eric Martinez, 1-800-498-1912, ext. 51066
Felicia Martinez, 1-800-498-1912
Holly Pence
Laurie Whitney, 1-800-498-1912

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One thought on “AT&T Customer Relations Office of President

  1. AT&T A Terrible Tasteless company that treats customers like they are their employees when the truth is just the reverse. If there ever was a company trained that customer service is not important its AT&T. They take great pride in being a bureaucracy not a company. They don't look at it as they provide a service for a fee. To AT&T you owe them for the honor of just listening to their marketing pitch ever 5 mins. Really, there mgmt isn't interested in customer satisfaction. T least Time Warner will let you speak to a human being. Outsourced IT Service Dallas

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