If you are like me you have experienced the many layers at AT&T in trying to get someone to hear your complaints or getting help.
After much complaining online and over the phone, I received a call from AT&T office of the president for my most recent landline issue. Gary the rep I spoke to was very knowledgeable and provided me with the number I could use if I was to ever have troubles with my line and could not resolve.
Thanks Gary. (800) 791-6661
This led me to ask if the same type of group exists for the AT&T wireless AT&T mobility group, and apparently there is. They can be reached at (800) 498-1912. I will be calling them to see how they can help with my ongoing wireless issues in the Pasadena/Glendale/Burbank areas. Pasadena has long been a problem with dropped calls and no service, even after there was a new tower that was supposed to go up in October 2010. This made no difference.
Updated: Contact AT&T CEO, Randall Stephenson
Randall Stephenson, AT&T CEO
phone: 210-351-5401 (direct to his secretary)
alternate phone: 210-821-4105 (headquarters, press 3, ask for Mr. Stephenson’s office)
175 E. Houston
San Antonio, TX 78205
Taken from another posting online regarding the Office of the President from AT&T Wireless/Mobility