Dec 28 2010
AT&T Customer Relations Office of President

If you are like me you have experienced the many layers at AT&T in trying to get someone to hear your complaints or getting help.

After much complaining online and over the phone, I received a call from AT&T office of the president for my most recent landline issue. Gary the rep I spoke to was very knowledgeable and provided me with the number I could use if I was to ever have troubles with my line and could not resolve.

Thanks Gary. (800) 791-6661

This led me to ask if the same type of group exists for the AT&T wireless AT&T mobility group, and apparently there is.  They can be reached at (800) 498-1912. I will be calling them to see how they can help with my ongoing wireless issues in the Pasadena/Glendale/Burbank areas.   Pasadena has long been a problem with dropped calls and no service, even after there was a new tower that was supposed to go up in October 2010. This made no difference.


Updated: Contact AT&T CEO, Randall Stephenson

Randall Stephenson, AT&T CEO (direct)
phone: 210-351-5401 (direct to his secretary)
fax 210-351-3553
alternate phone: 210-821-4105 (headquarters, press 3, ask for Mr. Stephenson’s office)
175 E. Houston
San Antonio, TX 78205


Taken from another posting online regarding the Office of the President from AT&T Wireless/Mobility

For anyone still reading this here is another name number and extension from at&t office of the president. I spoke to this person within the last month so I know it’s good number.

He helped me smooth over my at&t issue with my iPhone recently and I’m very happy with the results. This guy gets things done!

Kevin Hicks


Here’s some other links to stories that others have experienced with AT&T:

at&t office of the president

800-498-1912 x 47144

If you’re not getting anywhere with lower-level customer-service reps, you can try calling your regional Cingular/AT&T Office of the President. These people have a great deal of discretion and can sometimes resolve problems. But please be aware there are numerous reports in the main Free2Go thread and on other online sites of Office of the President reps lying to customers or refusing to be of assistance. So, it’s important to take good notes and to get whatever you can in writing. I’d advise that you correspond with them by e-mail whenever possible.

If you’ve had dealings with an Office of the President employee, you can provide valuable help here by contributing to this list. If you’ll PM me with the person’s name, location, phone number, e-mail address and any other relevant info, I’ll add it to this list. I won’t reveal your identity or provide details about who contributed what. The list below has been compiled from responses I’ve received to a PM I recently sent FatWallet regulars and from other online sources.

Under each region, I’ve first listed all the telephone numbers for that office and have then have linked each employee with the number by which the contributor reached that individual. (Please note that the names of the regions either came from what I was told by the contributor or were my own best guess. They may not be entirely accurate, so it’d be wise to ask when you call if your state falls under that office’s jurisdiction.)
Fax: 1-866-293-5105
Mailing address: Office of the President, 17000 Cantrell Road, Little Rock, AK 72223

Ray Armstrong (contributor did not have telephone number)
Roslyn Young, 1-866-220-8446,

1-800-947-5096 (unverified)

Denise Carr, 1-877-734-0766
Mark Kendall, 1-877-734-0766.
Susan Lacy, 1-877-734-0766, ext. 6535 (contributor cautions that this listing may not be current)

1-866-894-2464 (unverified)
Mailing address: Office of the President, P.O. Box 269077, Sacramento, CA 95826

Carrolyn Ayson, 800-498-1912, ext. 50188
Chenell Cummings
Melissa Dillard, 1-800-498-1912
Rebecca Kilby, 1-800-498-1912
Eric Martinez, 1-800-498-1912, ext. 51066
Felicia Martinez, 1-800-498-1912
Holly Pence
Laurie Whitney, 1-800-498-1912

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  3. It's been an absolute nightmare w/ Att. All started on 9/4/14 and it is now 9/27/14 and issue still is not resolved. I have had to call them 16 times, I spoken to over 20 different people. I was promised they would call me back and failed to do so on 4 different occasions. I was promised my issue would be resolved 5 times on 5 different dates and they never came through.
    They ported my phone number after I cancelled TWO days prior to them changing over to the landline. If they would of honored my cancelation request as I was told they would wouldn't be here now. Spoke to a customer relation lady today and she was a witch of all witches and was very contradictory of what she stated time and time again. She rude and would not listen to anything I had to say. Once they get you in contract they screw you over and over again. I really need to get a phone number to cooperate office to speak someone at the very top of customer relations.

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